Regarding CUSTOM ORDERS, payment should be made in advance before I start working on your order. However, there is also the possibility of a 50% deposit, whereas the rest of the payment can be completed in a reasonable period of time. Orders can not be shipped unless full payment is completed.

In the cases when a deposit is paid and I have started working (or completed) the item and the customer does not wish to continue (for any reason) with the order and complete the rest of the payment, the deposit cannot be refunded due to the cost of materials that were used and the amount of work devoted for the creation of the item.

My creations are sent through registered mail. After an order is shipped, I inform my customers about the exact date of the shipping and I provide the tracking number of their parcel.

Regarding International orders, some countries may charge customs fees/taxes. In such cases, the customer is responsible for paying where a customs fee is charged upon the arrival of your item(s). My packages are always marked appropriately, so that customers won't have to pay duties/taxes. However, this factor depends entirely on the customs regulations of each country.

The shipping costs are different according to the size and type of my figurines (their packaging will be different) and may be subject to change depending on the post-office policies on pricing. The shipping price also includes the materials that were required for the packaging of each order.

Orders are shipped as soon as possible. Once they arey are handed to the Post Office I have no control over how fast you may receive your order. The time frame for Europe is usually 10-15 days. For the US and Australia is estimated around 10-20 days. However, this time frame may vary (for countries outside Europe it may occasionally take up to 4 weeks or more), as it depends on external factors such as: custom controls, postal & distribution schedules in the country of destination, holidays, extreme weather conditions etc. I can't be responsible for any of the situations mentioned above, therefore I can't offer a refund for delays caused by factors that I have no control or responsibility over

IMPORTANT ANNOUNCEMENT ABOUT CANADA: Due to an ongoing labour dispute at Canada Post, there is a great possibility of service disruption. If you are located in Canada and you wish to proceed with an order, please contact me first, so that I could fully inform you about this matter

CUSTOM ORDERS
Custom orders are accepted. If you wish to have a creation for a special occasion, please notify me beforehand, so that I will have the necessary time to prepare your figurine(s) & have it sent to you much sooner from the actual time you will be needing it (please refer to my Shipping Policies for the shipping time frame for each country)

Customers are always informed in advance about the turnaround time and the shipping time frame and it is in their own responsibility to decide if their wish to proceed with an order, especially in the case when the date of the occasion they will be needing the item is close. In addition, I hold no responsibility if the creation progress or the shipping of an item is held back, due to lack of regular communication (either through Etsy.com's conversation system or via emails) from the customer's side or in the case where the payment for the ordered item is delayed

Once we agree on the theme of your custom order, I will be sending you photos of your figurines throughout the creation process, (this applies ONLY in the case where the figurines will have major differences in comparison to the original listing presented in my shop), so that we will be able to exchange comments or suggestions. If you wish to change or add something to your figurines apart from what was agreed during our first communication, there might be a small extra charge depending on the complexity and difficulty of your request

I maintain the right to display my custom made creations in my shop here on Etsy.com as well as on other websites, that I have accounts (FB, Twitter, Deviantart, Flickr, Pinterest)

RESERVED ITEMS
An item can be reserved for you for 2 weeks maximum. After that period of time I may have to cancel the reservation and the item will be available for purchase again

I would kindly ask not to purchase items that are reserved for other customers as the cancelation of a transaction and the re-listing of an item requires fees that I have to pay. In case you see a reserved item that you would like, please send me a message and I would be more than happy to create another one for you

MATERIALS
I pay great attention to the materials I use. My figurines are created with high quality polymer clay and every little piece of a figurine is secured with glue after baking. Some parts of the figurines are varnished with a high quality water-based varnish for a beautiful shiny effect

FEEDBACK
I'd be greateful if you contacted me when you receive your item, so that I'll know that everything went smooth with the shipping etc. It would also mean a lot if you let me know whether you are satisfied with your purchase

ADDITIONAL INFO
My creations are not considered toys for children or pets and are intended for decorative use only. Children should always be under adult supervision when handling items that contain small parts

The following Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com. This Privacy Policy does not apply to the practices of Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1) Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2) Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
● as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
● when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
● as necessary for the purpose of my legitimate interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3) Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
● Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
● Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as post services and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
● Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4) Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5) Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services, in the US and other jurisdictions, such as Google Cloud, which is Privacy Shield certified.

6) Your Rights:
You have a number of rights in relation to your personal information:
● Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
● Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
•Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
•Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

If you have any questions or concerns, you may contact me at:
ivory-moon [!at] hotmail.com